A great introduction into user experience is "The Elements of User Experience" by Jesse James Garrett. I have enjoyed his seminars in the past and recommend this book.
Along this same vein I recommend the classic "About Face 2.0 - The essentials of interaction design" by Alan Cooper and Robert Reimann. This is my bible on how to correctly build and develop interactive experiences for customers, with a customer centric perspective.
I recommend both of these books!! If you need to find them, our product finder offers them through our Amazon affiliate relationship. Click on the book graphic to the right.
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